Q: What's up with the holiday shipping delays?
A: We are working as hard as we can to produce all the chocolates needed to fulfill all the orders we've received (and are continuing to receive) this season! With that in mind, we ask that you be patient with us - all orders are fulfilled in the order they are placed and we hope we haven't ruined anyone's holidays with our delays. You will be notified as soon as the order is shipped or ready to be picked up, but as always, feel free to call if you have a specific issue you need to discuss.
Q: Do you have a physical shop or store front where I can come and buy your chocolates?
A: Our production facility is not open to the public, but our online store is open 24/7!
You can place an order on our online store and choose "Local Pickup" as your shipping speed to schedule a time to collect your order outside of our gift shop hours. We are generally in the kitchen producing Monday-Friday, 11am - 8pm.
Should you find yourself in a chocolate emergency and neither of those options work, please check out our fabulous stockists here.
Q: Are your chocolates vegan?
A: Most of our goodies contain animal products, but we do have some vegan treats! 2 bars, as well as our Salty Chocolate Almonds, are made without dairy.
Q: What about other allergens?
A: Our kitchen contains gluten, eggs, nuts, soy and peanuts - so even if the specific chocolate you are enjoying does not contain these ingredients, we cannot guarantee that they are 100% free of cross-contamination.
Q: Are you MAKING chocolate?
A: We are not a bean-to-bar producer of chocolate. That term refers to producers who purchase an agricultural product (cacao) and create chocolate. We, on the other hand, are what the french refer to as ‘fondeur’ (one who melts) or ‘confiseur’ (confectioner): a chef who buys a range of high end chocolate and, using them, creates candies. These candies go by a lot of names: truffles, bonbons, filled chocolates - but at the end of the day they’re all delicious!
Q: How does shipping work?
A: We work really hard to ensure your chocolates get to you in the best condition possible! We only ship Monday - Wednesday, use Priority Speed through the USPS or UPS Ground (depending on a multitude of factors including temperature, price and speed), and pack each order with pharmaceutical ice packs inside an insulated shipping envelope. You'll get tons of emails allowing you to track your order - which usually ship out within 1 business day! To be sure your chocolates don't get left on a porch or in a mailbox, we encourage you to ship them to an address where someone will be able to receive it immediately (like an office), and always alert the recipient that they have a perishable gift coming. Unfortunately, we can't be held responsible for any product damaged after it's been delivered. For a more in-depth look at how we handle each and every online order, take a look at our Shipping page!
Q: Can you make custom chocolates?
A: We LOVE custom orders! From small parties to huge weddings or corporate meetings, chocolates make every event a little bit better, and we'd love to discuss all the customization options available. Check out our Custom Chocolates page, give us a call (or text) at 470-240-8353, or shoot us an email at: firstname.lastname@example.org